At Bowie & Burton, we are committed to providing high-quality products that meet and exceed our customers' expectations. We take pride in the craftsmanship and durability of our leather belts, and we stand behind them with a lifetime guarantee. We are confident that our belts are built to last, and we want you to feel confident in your purchase.
What Does the Lifetime Guarantee Cover? Our lifetime guarantee covers any defects in materials or workmanship for the entire lifespan of the belt. This includes but is not limited to:
Stitching: If the stitching unravels or breaks under normal wear and tear, we will repair or replace the belt free of charge. Buckle: If the buckle fails to function properly due to a defect, we will repair or replace the belt.
Leather: If the leather cracks, tears, or suffers any structural damage not caused by misuse or abuse, we will repair or replace the belt. What Is Excluded from the Lifetime Guarantee? While our lifetime guarantee covers defects in materials or workmanship, it does not cover damage caused by misuse, abuse, accidents, or normal wear and tear. Additionally, the guarantee does not cover cosmetic damage or alterations made to the belt by a third party.
How to Make a Claim? If you believe your leather belt is covered under our lifetime guarantee, please follow these steps to initiate a claim: Contact our Customer Service: Reach out to our friendly customer service team by phone or email. Provide your order information, details about the issue, and any supporting photos if necessary. Evaluation and Confirmation: Our customer service team will evaluate your claim and determine if it falls within the scope of our lifetime guarantee. We may request additional information or ask you to send the belt to us for inspection. Resolution: If your claim is approved, we will repair or replace the belt at no additional cost to you. If the exact belt is no longer available, we will offer a suitable replacement of equal or greater value. Please note that any shipping costs incurred for sending the belt to us will be your responsibility. However, we will cover the shipping costs for returning the repaired or replaced belt to you.
Our Commitment to Customer Satisfaction We strive to ensure that each customer is satisfied with their purchase and experience with our products. Our lifetime guarantee is a testament to our commitment to quality craftsmanship and our confidence in the longevity of our leather belts. We value your trust in our brand and will do our best to address any issues promptly and to your satisfaction you have any further questions or need assistance, please do not hesitate to contact our customer service team. Thank you for choosing Bowie & Burton for your leather belt needs.
The Return & Refund Policies.
At Bowie & Burton, we are committed to providing our customers with high-quality products and exceptional customer service. We stand behind the craftsmanship and durability of our belts and offer a lifetime guarantee to ensure your complete satisfaction. This return & refund policy outlines the terms and conditions for returns, exchanges, and refunds of our lifetime guaranteed belts.
Easy 30-Day Returns & Refunds Policy: To be eligible for a return, the leather belt must be unused, unworn, and in its original condition with all tags and packaging intact. Returns must be initiated within 30 days from the date of purchase. Customized or personalized belts are not eligible for return unless there is a manufacturing defect or error on our part.
Return Options: We offer standard returns for refunds or exchanges. If you are unsatisfied with your leather belt purchase, you can request a return within 30 days of purchase. The original method of payment will be credited for refunds. Exchanges will be provided for belts of the same style, size, and value, subject to availability.
Return Process: To initiate a return, please contact our customer support team either through email or our contact us form. Provide your order details, return reason, and supporting information. Our customer support team will guide you through the return process and provide further instructions. Please note: you may be liable for the cost of return shipping.
Condition Assessment: Upon receiving the returned leather belt, our team will carefully inspect it to ensure it meets the eligibility criteria mentioned above. If the belt does not meet the required conditions, we reserve the right to deny the return or charge a restocking fee. We may also reach out to you for clarification or additional information if needed.
Refunds & Exchanges: Once the returned belt is approved, we will process the refund or initiate the exchange as per your preference. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider. Exchanges are subject to product availability. If the requested belt is unavailable, we will work with you to find a suitable alternative.
Return Shipping: We provide free return shipping for eligible belt returns or exchanges within the United States. Please contact our customer support team for international customers to discuss return shipping.
Other Discretionary Returns: In exceptional circumstances, we understand that strict adherence to our return policy may not adequately address unique situations. Our customer support team is empowered to exercise discretion on a case-by-case basis to resolve such situations. Discretionary returns may include extending the return period, accepting returns without original packaging, or providing alternative compensation options. To initiate a discretionary return, please contact our customer support with a clear explanation of your circumstances and any relevant supporting documentation.
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